Getting Help and Support

Thanks for everyone sending in so many questions lately! We’ve noticed, however, that some of them are about bugs or potential problems with the app.

For technical and privacy reasons, we aren’t able to answer those here, so if you’re having issues, please check out our Support page, which has answers to common questions as well as details on how to email our support team!

(also, we’re still hard at work on our 1.4 update for iOS, and we’ve just starting work on our 1.1 update for Android – so there are plenty of fun things coming soon!)

For an iPod Touch, do you need to buy the Nike motion sensor? If not, how does it pick up your movements?

You don’t need the Nike motion sensor because we use the device’s in-built accelerometer to track your physical activity.

I walk to work every day. Is this something I can use while walking, or do I need to run? (Running in work clothes is just not fun)

You can totally play Zombies, Run! while walking!

Hey! I’m definitely considering buying this product, but the one big question I have is whether runs can be customized to last for longer than 20-30 minutes (which seems to be the standard I’ve heard them lasting for). I’m a half marathon runner, so all of my runs are longer than an hour and 8+ miles, and ideally this game too would last for a full hour of my run. In addition, can I run this application at the same time as using Nike+, RunKeeper, or iMap??

On iOS, you have the ability to increase the run length from 30 minutes to 1 hour, by increasing the number of songs that play between story clips – and we’ll be bring this to Android as well in the future. However, once you’ve finished a mission, you automatically switch into ‘radio mode’ where you get receiving transmissions from the in-game radio station, so even though the mission has finished, you’re still getting story!

And yes, you can run the game at the same time as Nike+ and Runkeeper!

I’ve been struggling with wanting to buy the app, but my iPhone is not actually in service anymore. What features will/won’t work?

You don’t need any kind of cellular data to play Zombies, Run! – and since GPS doesn’t require a data connection, you’ll still be able to track your runs as well! You might want to connect to wifi occasionally to sync your data with the web though.

Fearsome Facebook and Twitter Integration!

You’ve just returned from a tough mission as Runner 5 – you’ve evaded zombies, collected supplies, saved lives – dammit, you deserve some recognition from your friends on Facebook and Twitter!

Up to now, you’ve had to manually share runs to Facebook and Twitter, either from within the app or on ZombieLink. Those dark days end today, because ZombieLink users can now connect their Facebook and Twitter accounts to enable automatic sharing!

Just visit the ‘Account’ tab in the header and follow the instructions in the ‘Facebook & Twitter’ section.

Even better, we’ve fully integrated with Facebook so that publicly shared runs and maps will show up directly on your profile and within our Zombies, Run! Facebook app – check it out:

Automatic sharing requires:

Version 1.3+ on iOS and 1.0+ on Android
A ZombieLink account with connected Facebook and/or Twitter accounts
Your run and/or maps marked as ‘Shared’ on your Run Complete screen (iOS) or in the Settings tab (Android)

I’ve been eager to get your app but have been seeing a number of issues related to music in the reviews. Is Winamp really the only program I can use? Because that seems to have a number of problems on its own. My current running program just uses my playlists in my native player (and allows me to build my own in the program itself)…but I’d rather run from zombies and am wanting to change up!

We know that the native music player works on Android 2.3, but on 4.0 (ICS) the only available music player is ‘Play Music’, which doesn’t seem to work – so, Your Mileage May Vary! We know for certain that WinAmp works for everyone, and it may well be that other players will also work.

Android 1.0.1 – Audio, Sharing, and Bug Improvements

We just released a 1.0.1 update to our Android app which contains some nice little improvements including:

‘Audio ducking’ to reduce music volume while game audio is playing
New Sharing options in the Settings tab to automatically share runs on ZombieLink and beyond
Many minor crashes fixed

If you were quick enough to download our 1.0 update last night, which also contained these improvements, you’ll have unfortunately experienced a major bug where the game crashed on startup.

As soon as we started receiving reports, we rushed out this 1.0.1 update that fixed the crashing problem; mad props to lead dev Alex Macmillan for going beyond the call of duty to keep everyone running happy!

We’re also hard at work on our 1.4 update for iOS which has lots of new features and content we know you’ll love, so if you’re feeling neglected… don’t be!

Finally, stay tuned for an update later today about Facebook and Twitter sharing…!

Plans to expand social aspect? I share runs & know URLs of runners, but can’t friend/favorite/message others. Also, why doesn’t Adrian ever seem to go running? :) My profile: timothychenallen

We’ll be announcing more social features very soon, and we’re definitely thinking about helping people find friends.

Also – have you seen the weather in London lately?! 😉

Will a second series/update be coming anytime soon with story/plot advancements?

There’ll definitely be a Season 2 to Zombies, Run!, but it’s too early for us to say when it’ll be released because there’s so much we want to do for it. However, even before Season 2 we plan to release a lot of new missions and features (both free and paid)!